How BCC Iccrea trains, engages and guides 11,000 people with Syllog's AI

BCC Iccrea Banca faced a twofold challenge. On one hand, the need to manage regulatory and compliance training in a structured way, ensuring timely updates, uniform quality standards and full content accessibility in line with European regulations.

On the other hand, on the commercial and cultural front, the need to improve employees' understanding of products (in particular Relax Banking, the Group's home and mobile banking platform) and their ability to communicate their value to customers. In a context where products constantly evolve with updates and new features, the challenge was to enable employees to stay always aligned, quickly and continuously absorbing what's new.

Syllog was chosen for its ability to combine artificial intelligence, speed of execution and content quality in a single solution. Thanks to its AI-first approach, the solution makes it possible to quickly analyze and synthesize internal documentation, turning it into multimedia e-learning courses that are personalized and compliant with WCAG 2.1 AA standards. All with a significantly reduced time-to-value compared to traditional models.

Added to this is the ability to integrate gamification and micro-learning logic, essential to increase engagement and foster continuous learning. Distributing content directly on the Syllog platform allows the focus to be on speed and operational simplicity, both during configuration and daily use. Training paths can be activated, updated and accessed immediately, reducing complexity and making the entire system more agile and effective.

The collaboration gave rise to a training ecosystem structured on two levels. The first was the continuous production of e-learning content on compliance and regulation, developed, validated and distributed in less than two weeks, with full compliance with accessibility standards and integration into existing LMS systems. The second was the launch of a gamified Learning Challenge to support the adoption of Relax Banking, a step-by-step micro-learning path with short content, interactive mini-games, scoring systems and real-time leaderboards. A model designed to generate constant engagement and turn learning into a habit.

The results are concrete: reduced production times, widespread distribution across the entire network and measurable levels of engagement. Training thus becomes an active change management tool, able to support business objectives and strengthen corporate culture.

This project demonstrates how artificial intelligence can transform training into a strategic lever, making it faster, more effective and truly people-centered.